Our Founder & Approach
Boginfactory Consulting was founded to deliver strategic advisory for organizations navigating complex technological and business challenges. With over a decade of experience across industry-leading companies and startups, our founder brings a unique combination of technical depth, product leadership, and organizational design expertise.
Professional Background
With roots in both engineering and business strategy, I've spent my career translating complex commercial challenges into clear architectural roadmaps and high-performing team structures.
Bill.com (NYSE: BILL)
- Developing and executing an AI-driven Partner Support Platform strategy to transform help site from passive documentation into LLM-driven support "front door," targeting 40% live agent deflation
- Designing agentic AI workflows for Tier 1 Partner Agents, enabling autonomous resolution of high-volume payment and transaction queries
Bill.com (NYSE: BILL)
- Created and operationalized new Billing team structure, managing distributed engineering resources across US and India, resolving resourcing conflicts while enabling new product launches and tech-debt reduction
- Defined requirements for SOX-compliant Pricing Service using modern microservices architecture, enabling $20.5M FY26 target
- Authored strategic roadmap for billing component of enterprise-wide ERP platform; directed cross-functional vendor evaluations resolving 92 critical platform gaps
- Led cross-functional incident response team, averting $2.1M in financial exposure; scaled billing operations saving 1,300 hours/year through automation
Boginfactory Consulting, LLC
- Drive digital transformation for startups across AI and E-commerce sectors; led F&B e-commerce revamp focused on UX optimization and scalable roadmap planning
- Standardized CSAT/NPS metrics and rigorous A/B testing protocols to move organizations from anecdotal to evidence-based decision making
Matterport Inc (Nasdaq: MTTR)
- Defined Matterport Marketplace vision, securing executive buy-in via pro-forma financial model, translating technical "app store" integration into $5M business for ecosystem partners within first year
- Directed cross-functional teams to launch headless CMS-supported Marketplace, resolving critical developer friction through prioritized API/SDK roadmap
Breeze Airways Inc
- Served as primary strategic tech liaison to CFO, establishing inaugural product function and translating complex engineering roadmaps into clear financial narratives to secure capital investment
- Defined company's first 12-month technical roadmap, prioritizing 25+ high-impact epics to support scalable airline ecosystem
- Orchestrated transition from waterfall to agile delivery across four cross-functional teams to accelerate feature shipment
Intuit Inc (Nasdaq: INTU)
- Spearheaded AI-driven transformation of onboarding operations by building custom cloud infrastructure pipeline to AWS data lake
- Orchestrated 12-month roadmap to consolidate 20,000+ users onto single cloud platform instance, ensuring technical milestones aligned with business growth targets
- Led design and launch of 6 new APIs to enable machine learning models identifying attrition patterns and driving operational efficiency
Intuit Inc
- Managed $5M data migration initiative during major platform divestiture, mitigating information security risks for 5,000+ business-critical applications
- Created and implemented agile processes for integrating scope changes across 5 program tracks into program planning
- Developed and implemented new governance guidelines ensuring end users understand and take responsibility for platform use
Deloitte Consulting
- Organizational Design, Change Management, Enterprise Project Delivery
- Led change management for tech-driven finance transformation at major Silicon Valley company
- Led team of 3 designing and delivering Salesforce training to 600 users at large insurance carrier
Education & Certifications
University of Southern California, Marshall School of Business — Master of Business Administration (M.B.A.), May 2013, Technology Strategy
Columbia University, School of Engineering and Applied Science — Bachelor of Science (B.S.), May 2005, Civil Engineering
SAFe® 5 Scrum Master (SSM) — Agile Methodology Certification
Core Competencies
Strategic Leadership
- Product Strategy & Roadmapping
- Tech Architecture & Platform Design
- Organizational Design & Transformation
- Marketplace & Ecosystem Development
- Change Management
- Business Planning & Financial Modeling
Technical & Analytical
- Data-Driven Decision Making
- A/B Testing & Experimentation
- Analytics & Business Intelligence
- Cloud Infrastructure (AWS)
- API Architecture
- Agile Methodologies
Domain Expertise
- AI/ML Product Development
- E-Commerce & Marketplaces
- FinTech & Payments
- Enterprise SaaS
- Platform Architecture
- Startup Operations
Tools & Platforms
- SQL, ServiceNow, Salesforce
- QlikSense, Tableau, Jira
- AWS, SmartSheets, Aha!
- Excel, Microsoft Office Suite
- Google Suite, Figma
Beyond Work
When not consulting, you'll find me volunteering as an instructor with Stoked.org, where I mentor under-served youth in skiing, snowboarding, and surfing. I'm also an avid traveler who's explored Germany, France, Italy, Brazil, Argentina, Nepal, Japan, and beyond.
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